Shipping policy
Extended Christmas Returns Policy
- Full-price items are eligible for a full refund up to 5th January.
- Sale items are eligible for a refund within 14 days of delivery. After 14 days, sale items can be returned for store credit or exchange.
Last Posting Dates For Delivery Before Christmas
UNITED KINGDOM
- Standard Shipping - 19th December
- Next Day - 22nd December (cut off 1pm)
EU
- Standard Shipping - 15th December
- Express Shipping - 18th December
ROW
- Standard Shipping - 14th December
- Express Shipping - 17th December
Royal Mail have recently updated their service, whereby all orders are opted in to allow delivery to a Safe Place. If you do not want your parcel delivering to a Safe Place, please download the Royal Mail app and 'OPT OUT' for future deliveries. You can also specify your preferred Safe Place on the Royal Mail app
United Kingdom
- Free standard UK postage for all orders over £50 (Royal Mail Tracked 48 - 3-5 Business Days)
- Royal Mail Standard Delivery (3-5 Business Days) - £3.95
- Express Delivery via Royal Mail Tracked 24 (1-2 Business Days) - £4.95
- Next Working Day Delivery* (This will be with a carrier of our choice) - £9.95
- Saturday DPD Express Delivery* - £15.95
*Please note for orders to qualify for Next Day Delivery they must be ordered before 2PM and for Saturday Delivery before 2PM on Friday.
**Please note that our couriers do not operate on bank holidays. As a result, there may be potential delays for orders placed around these dates. We appreciate your understanding and recommend placing your order in advance where possible.
EU
- Free Standard delivery for all EU orders over £150 (Royal Mail International)
- Standard EU Delivery via Royal Mail (4-7 Business Days*) - £8.95
- Express EU Delivery via FedEx / DHL (3-4 Business Days*) - £18.99
All orders are duties and taxes paid. This means you will not incur any further charges when ordering through our site in addition to the advertised price.
*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control
USA
- Free Standard Delivery for all orders over $70 (Royal Mail International)
- Standard Delivery via Royal Mail (3-5 Business Days*) – $14
- Express Delivery via FedEx/DHL (1-3 Business Days*) – $22
Due to the incoming changes to US tariffs, any duties owed will be calculated at checkout. We will then pay on your behalf and there will be no additional charges to pay.
*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control
CANADA
- Free Standard Delivery for all orders over CA$100 (Royal Mail International)
- Standard Delivery via Royal Mail (3-5 Business Days*) – CA$20
- Express Delivery via FedEx/DHL (1-3 Business Days*) – CA$31
*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control
REST OF WORLD
- Free Standard International delivery for all orders over £200 (Royal Mail International)
- Standard International Delivery via Royal Mail (5-12 Business Days*) - £9.95
- Express Delivery via FedEx / DHL* (3-4 working business days*) - £24.95
*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control
NOTICE TO RUSSIAN, UKRAINIAN & ISRAELI CUSTOMERS
We are suspending all services to Russia, Ukraine & Israel due to transportation issues. No orders for these countries will be accepted. We apologise for any inconvenience caused.
Please note that any oversized items and large orders may be subject to further shipping charges. This will be dealt with on an order-by-order basis, and our customer service team will be in touch to request any payments due.
Due to the incoming changes to US tariffs, any duties owed will be calculated at checkout. We will then pay on your behalf and there will be no additional charges to pay.